When Some Team Members Hold Back (even with a great boss)

Some of the best leaders I’ve worked with already do a lot right.

They listen; check in; make space for their people - not just as performers, but as humans.

They lead with empathy, not ego.

And still…
There’s sometimes that one person.

Not openly disengaged, but not fully in.
Not disruptive, but not quite contributing either.
Still showing up — but holding back.

If you’ve ever worked with someone like that (or been someone like that), you’ll know it’s not always about the job. Sometimes, it’s something deeper.

What’s Really Going On?

When someone appears to withdraw - subtly, quietly - it’s easy to assume they’re checked out. But often, they’re not resisting on purpose.

They might be:

• Navigating self-doubt

• Reacting to an old experience they haven’t named

• Feeling vulnerable but not safe enough to say so

• Unsure how to reconnect without calling attention to it

And that’s the tricky part - because performance conversations won’t get you there. And a team lunch, while lovely, won’t unlock what’s really happening.

This Is Where Coaching Culture Steps In

Not coaching as a formal session.
Not another “development plan.”

But coaching as a way of relating.

A way of leading that creates space for reflection, insight, and honest connection.

Where we stop trying to fix or motivate, and instead get curious:

What really matters to this person?
What’s holding them back?
What are they not saying — and do they feel safe enough to say it?

Tools That Help Get There

This is one reason I use the PRINT® profiling tool in my work with leaders and teams.

It helps lift the lid on what drives people — not just their strengths, but their motivators. Including the tough stuff, like:

• Fear of being exposed

• Avoidance of public speaking

• Sensitivity to feedback

• Discomfort in high-stakes conversations

When leaders understand these unconscious drivers, something shifts.
They stop managing performance.
They start understanding people.

And that’s when things open up.

When People Feel Seen, They Step In

This isn’t about forced motivation or pushing harder.

It’s about making space for someone to feel seen — not evaluated.
To feel understood — not managed.

When that happens, effort isn’t forced. It’s voluntary.
And culture stops being a poster on the wall — it becomes a lived experience.

Final Thought:

If you’ve got a team member who’s holding back, and you’ve tried everything you know…

Try a different conversation.
Try curiosity over correction.
Try seeing what might be beneath the behaviour.

Because sometimes, what looks like disengagement…
…is just someone waiting to be understood.